WhatsApp team performance reports
Know how fast your team replies, and share new chats fairly
Reply-time reports
Median and 90th percentile, the share replied to within your target, chats still waiting, a leaderboard and a CSV export.
Daily owner summary
A short summary each day, so you do not have to open the report to know how the team did.
Round-robin or least busy
New chats go to available teammates by turns, or to whoever has the fewest open chats, within the working hours and numbers you choose.
Follow-ups on chats
A follow-up does not need a lead. "Call back Thursday" on any chat reminds the right person, and overdue ones are escalated to the managers.
Labels and filters
Coloured labels, filters by label and by status, and a New chat button for a number you type.
How to
Set up reply-time reports and fair assignment
- 1
Open Reports to see reply times.
- 2
Open Automations to choose how new chats are assigned.
- 3
Set follow-ups from any chat.
FAQ
Common questions
What are the reports counted from?
From real customer messages and the replies sent to them, per teammate and per number. You can download the figures as CSV.
Related features
Assign and resolve
Hand a conversation to a teammate in one click. They see it instantly, get notified, and mark it resolved when the customer is sorted. Everyone knows who owns what.
Learn morePrivate notes and @mentions
Leave a note on a conversation that the customer never sees, and @mention a teammate to pull them in. Context stays with the chat instead of getting lost in a separate group.
Learn moreBroadcasts
Send a campaign to contacts who opted in, with delays between messages so your number behaves like a person, not a spam bot.
Learn moreSee Scriwo with your own team
Tell us how many people answer WhatsApp at your company. We will set you up and walk your team through it.