WhatsApp team inbox
A shared WhatsApp inbox that feels like WhatsApp itself
Live, with no refresh
New messages, delivery ticks and replies appear the moment they happen, on every screen that is open.
Nothing slips through
If a connection drops, Scriwo notices the gap and fetches what was missed. A periodic check repairs anything the live feed skipped.
History when you need it
Open a chat and its earlier WhatsApp messages load into the conversation, filed under the right contact.
Groups and status done right
Group chats are shown as groups, and status updates are kept out of your customer conversations.
Errors in plain language
When something fails, Scriwo says what happened and what to do, instead of a vague 'something went wrong'.
⌘K to find anything
Jump to any chat, contact or screen from the keyboard. Phone-first layout for staff who live on mobile.
How to
Set up shared team inbox
- 1
Your company account is created and the owner sets a password from a single-use link.
- 2
Each teammate signs in and links their WhatsApp number by scanning a QR code, the same way as WhatsApp Web.
- 3
Chats from every linked number arrive in the shared inbox, in real time.
FAQ
Common questions
Do my staff need to change their WhatsApp number?
No. Each teammate links the number they already use by scanning a QR code. Customers keep messaging the same number.
Does the phone need to stay online?
The linked phone should stay charged and connected, just like with WhatsApp Web. Scriwo alerts you when a phone goes offline so you can fix it before customers wait.
Can I see chats from WhatsApp groups?
Yes. Groups appear as groups in the inbox, and status updates are filtered out of customer conversations.
Popular with
Related features
Assign and resolve
Hand a conversation to a teammate in one click. They see it instantly, get notified, and mark it resolved when the customer is sorted. Everyone knows who owns what.
Learn morePrivate notes and @mentions
Leave a note on a conversation that the customer never sees, and @mention a teammate to pull them in. Context stays with the chat instead of getting lost in a separate group.
Learn moreBroadcasts
Send a campaign to contacts who opted in, with delays between messages so your number behaves like a person, not a spam bot.
Learn moreSee Scriwo with your own team
Tell us how many people answer WhatsApp at your company. We will set you up and walk your team through it.