AI chatbot human handoff WhatsApp
Customers always know when it is an assistant, and can ask for a person
Disclosure on every automated reply
A short line at the end of each message from Riwo, so nobody is misled about who they are talking to.
"Human" works
Phrases such as "I want to talk to a person", the same in Arabic or Hindi, or a lone "human" once Riwo has been answering.
The team is told at once
The chat owner or the managers get a notification, and the chat shows as "Asked for a person", "Wants pricing" or "Ready for an executive" until a teammate replies.
Private mode
Owners can limit Riwo to AI providers that do not keep or train on customer messages.
How to
Set up honest ai with a person on call
- 1
Nothing to set up: disclosure and hand-off are built in.
- 2
Watch Today for chats marked as asking for a person.
- 3
Reply as normal. The mark clears when you do.
FAQ
Common questions
Can I turn the disclosure line off?
No. It is part of how Scriwo keeps automated replies honest.
Related features
Sales pipeline
Turn a chat into a lead in one tap, move it across your steps on a board, set follow-ups and see who owns what. Leads follow the chat, so nothing needs copying into another tool.
Learn moreReply-time reports and fair assignment
See your median and 90th-percentile reply times, how many chats meet your target and who is waiting, with a leaderboard and a daily summary for owners. New chats can be shared round-robin or to the least busy person.
Learn moreAssign and resolve
Hand a conversation to a teammate in one click. They see it instantly, get notified, and mark it resolved when the customer is sorted. Everyone knows who owns what.
Learn moreSee Scriwo with your own team
Tell us how many people answer WhatsApp at your company. We will set you up and walk your team through it.