WhatsApp support for ecommerce
WhatsApp customer support for e-commerce and D2C brands
Sound familiar?
- Repeated 'where is my order' questions.
- Support split across several numbers.
- No way to see response times by agent.
Automate the repeats
Keyword replies for delivery times, return policy and size guides.
Assign and resolve
Each ticket-like chat has an owner and is marked resolved when done.
API and webhooks
Connect your store or order system with scoped API keys and signed webhooks.
Features they use most
Scriwo for e-commerce and d2c brands
Keyword automations
Answer common questions instantly. When a message contains a keyword like 'price' or 'location', Scriwo can reply on its own, and your team keeps saved replies for everything else.
Learn moreAssign and resolve
Hand a conversation to a teammate in one click. They see it instantly, get notified, and mark it resolved when the customer is sorted. Everyone knows who owns what.
Learn moreAPI and webhooks
Connect Scriwo to your CRM, ERP or website. Create scoped API keys, receive signed webhooks, and test requests in the built-in API tester before you write a line of code.
Learn moreRun e-commerce and d2c brands WhatsApp as a team
Tell us how many people answer WhatsApp at your company. We will set you up and walk your team through it.