internal notes WhatsApp
Private notes and @mentions inside WhatsApp chats
Notes customers never see
Notes sit in the conversation for your team only. Nothing is sent to WhatsApp.
@mention to ask for help
Type @ and a name. Your teammate is notified and lands straight in the right chat.
Handovers without retyping
The next person reads the notes and picks up where you left off.
How to
Set up private notes and @mentions
- 1
Open a chat.
- 2
Switch the composer to note mode.
- 3
Type your note, @mention a teammate if needed, and save.
FAQ
Common questions
Is a private note ever sent to the customer?
No. Notes are stored in Scriwo only and are never delivered to WhatsApp.
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