WhatsApp Business multiple users
WhatsApp Business with multiple users: the options for teams in 2026
By the Scriwo team · · 6 min read
The short answer
The WhatsApp Business app lets one number run on the main phone plus up to four linked devices, but everyone shares the same chats with no assignment and no record of who replied. Teams have three options: share linked devices, move to a WhatsApp Business API platform that charges per message, or use a team inbox like Scriwo where each staff member links their own number and the owner sees every chat.
What the WhatsApp Business app allows
One WhatsApp Business number can be open on the main phone and up to four linked devices, such as WhatsApp Web on office computers. It works for a two or three person shop.
Past that, the gaps show. Every device sees every chat, nothing is assigned to anyone, replies are not tagged with who sent them, and linked devices log out if the main phone is not used for about 14 days.
Option 1: share the number on linked devices
Free and quick. Good for a small team at one desk.
- Limited to five devices in total.
- Two people can answer the same customer at once.
- No way to tell who promised what, or who should follow up.
- When someone leaves, they can still have copies of every chat on their own devices.
Option 2: a WhatsApp Business API platform
Platforms such as Wati, Interakt and AiSensy put one official API number behind a team inbox, with templates, chatbots and campaigns.
The trade-off is cost and setup: Meta's per-message charges apply on top of the platform fee, and the number goes through business verification. It suits high-volume notifications and marketing campaigns.
Option 3: a team inbox for the numbers you already use
This is how Scriwo works. Each staff member gets their own login and links their own WhatsApp number by scanning a QR code. The owner sees every conversation from every number in one inbox, and staff see only their own chats plus anything assigned to them.
There are no per-message fees, chats can be assigned and resolved, notes stay private, and every reply shows who sent it. One account with one number is free; team plans start at AED 299 or ₹2,499 a month for three numbers.
Which one to choose
- Two or three people at one desk: linked devices on the Business app are fine.
- Thousands of automated notifications a day: an API platform.
- A sales or support team where each person talks to their own customers: a team inbox like Scriwo.